Privacy Policy

1. Information We Collect

Information You Provide

When you interact with our website, we may collect:

• Email address when you sign up for our guide or newsletter
• Name, shipping address, and payment information when you place an order
• Communication data when you contact us via email or contact forms

Automatically Collected Information

We automatically collect certain technical information:

• IP address and browser type
• Device information (type, operating system)
• Pages visited and time spent on our website
• Referring website or source

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send you the fireworks prep guide you requested
• Communicate with you about your orders, products, and updates
• Improve our website and customer experience
• Comply with legal obligations
• Send marketing emails (only if you opt in; you can unsubscribe anytime)

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (Stripe): To process your payments securely
• Shipping carriers: To deliver your orders
• Email service providers: To send you the guide and order confirmations
• Legal authorities: If required by law or to protect our rights

These third parties are contractually required to protect your data and use it only for the purposes we specify.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Essential cookies: Required for website functionality (e.g., shopping cart, login)

Analytics cookies: Help us understand how visitors use our website

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

5. Your Rights (GDPR)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to certain types of data processing (e.g., marketing)
• Right to withdraw consent: Withdraw consent at any time (does not affect prior processing)

To exercise any of these rights, please contact us at privacy@calmpets.eu.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Payment information is processed securely by Stripe and is not stored on our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Order data: Retained for 7 years (tax and legal requirements)
• Email leads: Retained until you unsubscribe or request deletion
• Analytics data: Anonymized and retained for up to 2 years

8. Children's Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Modified" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: privacy@calmpets.eu

Data Controller: Calm Pets EU